About Us
Our Charity
As a charity The Wilverley Association makes no distributable profit, has no shareholders, and our Trustees (who are also the company’s directors) all work tirelessly on a completely voluntary basis. However it still costs to provide the best standard of care for our residents, so money must be raised on a continual basis. Another important aspect of our work is our on-going benevolent fund which is nurtured to help those residents who might be struggling to pay fees at any particular time. To find out more about how to support us or make a donation please see our Donations page.
Our Vision
To be part of a world where older people in need of residential or nursing care are encouraged to continue leading fulfilling lives.
Our Mission Statement
To provide an environment where older people:
- Are encouraged to lead their lives with as much independence and control as possible
- Have high quality personalised care provided by well trained staff
- Are treated with respect to maintain their privacy, choice and dignity
Our Values
Our values underpin all that we do and ensure that we, our residents, their families and the local community are all clear about what to expect from us.
We have illustrated our values by using an oak tree as we feel that it represents our location in the beautiful New Forest. The oak tree in particular is symbolic of strength, wisdom and endurance for ‘the mighty oak stands strong through all things’.
Faithful
Keeping you safe, well cared for and secure. Respecting dignity and privacy and supporting choices. Enabling inclusion in the local community. Striving for innovation.
Honest
Communicating honestly and openly, admitting when we get it wrong and endeavouring to learn from those experiences. Prioritising each others wellbeing, treating each other fairly and respecting human rights. Keeping our promises.
Compassionate
We treat each other with kindness and show patience and thoughtfulness in our actions. We care and we empower each other to recognise and realise our potential whenever possible. We respect each others uniqueness and we encourage companionship, interest and activity.
Family
We work together co-operatively and appreciate each others strengths. We are loyal to one another and choose the right attitude. We celebrate our successes and seek ways to provide better care. We provide guidance and support. We make a positive difference.
Welcoming
We value happiness and understand the importance of a smile. We are friendly, approachable, helpful and show genuine interest in one another. We actively listen. We promote emotional wellbeing and contentment.
What People say about us
"I am writing on behalf of my Sisters and Myself to express our most heartfelt thanks for all that the staff at Forest Oaks have done for our Mother over the past seven and a half years. It has been so reassuring for us to know that she has been in such capable and caring hands."
For more testimonials please see our Review page.