We are committed to offering a full range of care services within our Homes, from support with day to day activities to more involved and intensive nursing care. We continually monitor, assess and audit the care we provide to ensure it is fully Care Quality Commission compliant and that it meets the ever changing needs of our residents. Having both care and nursing teams available within our homes means we are able to support and manage the transition of care when someone’s health or mobility needs change or deteriorate; and without the need to move home.
In addition we are here to support families/carers within our local communities by offering short term respite stays, for whatever reason these may be needed.
Within our residential service we care for and support people who for reasons of illness, disability, bereavement, the needs of their carer, family or friends, are no longer able to manage at home without assistance.
We offer a truly personalised service which focuses on each persons` individual needs and requirements and can range from a few hours of support each day to more intensive support.
We strive to ensure that each of our residents lives their life exactly as they wish to live it and we provide the necessary support to allow this to happen.
Our skilled care staff are qualified to Health and Social Care RQF (Regulated Qualifications Framework) Diploma at Level 2 or 3 and work within both of our Homes across 24 hours a day and 7 days a week.
As the nursing care we provide is truly personalised, the degree and level of care varies from person to person.
We provide the most extensive care a person can receive outside a hospital setting and this can range from help with bathing, getting dressed, and eating, through to skilled care. Skilled nursing care is given by our qualified and registered nurses and includes medical monitoring and treatments.
We see one of our basic functions as providing for your loved one the things they can no longer do for themselves; to protect their health and safety as well as enhancing their quality of life.
Our exceptionally skilled nursing teams provide a 24 hour per day, 7 days per week service
The Wilverley Association is signed up to the Six Steps to Success End of Life Programme and our staff are currently undertaking this vital training. At the end of this period of training each of our Homes will be licensed to provide the training for all Homes based staff and we will have systems and processes in place to evidence we provide excellent and effective End Of Life Care in our Homes.
The end of life care we provide is carefully planned and agreed with both our resident and their family or loved ones and includes psychological, social and spiritual support for everyone who is directly affected. Our nursing teams at both homes are trained to deliver palliative care.
We offer a respite service within both of our Homes and this can be tailored to the needs of the person concerned and their family/carer. These respite breaks can be planned or unplanned, in cases of emergency.
Our respite breaks are often requested to give a carer/family member a holiday from their care-related duties. This is particularly common when friends or family members are acting as a carer and allows them time to look after their own health and well-being. Respite care can also be required when the normal carer cannot offer the support needed at a certain time. For example, after an operation when the person they care for requires increased assistance
Sometimes people who come and stay with us on a respite basis make the decision to stay with us permanently but the length of time you are with us is completely up to you.
If you would like to find out more, please do give us a call.